Dead Phone Power Problem Solution

Last Updated on March 9, 2021 by M.Usman

In this article, “Dead phone power problem solution”, I will be showing you how to handle power related issues in mobile phones with respect to the circumstances under which these problems do occur with focus on possible causes and solutions.

What Is Power Problem?

A power problem is when a phone shuts down and is unable to power on.  This situation is very annoying especially if you have important information or data you have not backed-up for one reason or the other!Dead Phone Power Problem Solution

Generally speaking, there are a lot of reasons why a phone could become dead, and thus necessitating a power solution to bring such dead phone back to normal functioning condition. So let me show you a list of possible causes and solution for power problem in mobile phones. They include and not limited to the following:

Watch Video Tutorials:

Possible Causes Of Power Problem In Mobile phones:

Production Fault: Production related faults are one out of many possible causes that necessitate dead phone power solution. This happens when you buy a smartphone only to find yourself going asking for warranty considerations. This is why companies should be flexible about this policy as users might feel cheated if they are not compensated accordingly.

Water Damage: This is when a phone experiences water splash or falls in to it or any other liquid that conducts electric current. Liquids, especially H20 (water) that conducts electricity will easily convey electrons that will eventually create a chemical reaction with the battery leading to explosions and damages to internal components on the phone’s PCB or the logic and power unit of the mobile phone. “25% of phones fixed at Cute Mobiletech are water damage related and are very challenging though good recovery successes have been recorded”!

Bad Phone Chargers: None-OEM chargers that falls short of standard specification are also one of the known causes of charging problems we have found to be part of the pack! Sometimes, it could be as a result of using a faulty charger which may still be an original one.

Faulty Components: The mobile phone is only mobile and handy, but is also like a PC. It is a system of its own kind and has so many parts that are inter-dependent. When one component is bad others could become affected and later may result in further complications that could temporarily or permanently shut down a phone! Components that may necessitate a dead phone power problem solution may include parts like. Shorted diode, bad fuse or (R22), Shorted capacitor, power IC (integrated circuit) or other big parts and so on.

Ageing Factor: Though bitter truth, no phone lives for ever! A phone will finally be laid to rest either at repair center or even while in custody of the owner, this is because the components that makes up the phone also have their life span limit which when reached will result in multiple issues.

Corrupt Firmware: The firmware are the program instructions that controls and give the phone a “life to live”. Therefore, when the firmware is corrupted by viruses or malicious apps, things could go bad resulting in a dead phone.

Wrong or Custom OS: Wrong or custom OS or firmware can result in dead phones. The number one cause of dead phone problem especially in Mediatek powered devices of Tecno, Gionee, Infinix, clone mediatek Samsung phones is when the wrong  “preloader file” is flashed in to the lash memory.

Aside the list of possible causes of dead phone problem, there are others not in this list which we will cover when this article is subsequently updated. But let me also add that the CPU bad condition could result in power problem too if it has been badly affected.

Are There Possible Solutions To Phone Power Problem?

Frankly speaking, when it comes to solution to power problem, there is no one clear cut way to achieve this. The only way we know for now that is working for us is the “ancient path”, called “troubleshooting”, so if you are ready to fix that power problem, you will have to get ready for “shooting with your weapon”. Oh, don’t get it wrong, the weapon am talking about is your problem finding tool. That is why you can’t be a successful phone technician if you have not mastered the art of using the multi-meter and other machines meant for this purpose.

Some problems referred to as power problems are really not power problems per-say, but just a minor switch problem. A switch problem just needs one to fix or replace a damaged switch. There is no point saying a phone has power problem when it charges as you plug it to electricity using a good charger.

How To Troubleshoot Power Problems In Mobile Phones

Dead phone power problem is a common phenomenon. The main goal of troubleshooting a m      obile phone is to proffer solution. To troubleshoot properly, ask the following questions as if you are a Medical Doctor attending to a patient:

Did the problem happen shortly after buying a new phone? Then go for claims of warranty. Due to faulty production, one could get a form of compensation.

Find out if it was caused by water or other liquid substances aside the ones that don’t conduct electric current. If it was caused by water as the case is mostly, locate the areas affected and clean up using a cleansing agent like ethanol-alcohol or menthylated spirit which dries up quickly. After being heated with the rework-station or sun to dry up, the phone should power on if it’s a minor case otherwise you will have to keep checking for short or open circuit or shorted components that could be responsible for that power problem using a multi-meter.

Find out if it was caused by a bad or faulty charger. To do this, use the multi-meter to check if the current the charger supplies is above 5.0v and 2500mAh (2.5Amps). If the current voltage on the meter is unstable, that’s a signal to watch. Look for the power diode close to the battery terminal area where you see points like VBat, BSI, GND and so on. Shorted power diode could cause power problem if affected by chargers or other causes. A normal power diode in many cases should allow current flow in one direction and not back and forth. If causes a short, replace the shorted diode or strike it out.

Find out if the phone was previously flashed: If you have found out that the phone went dead after a flash, simply get the right firmware and re-flash back. If you don’t know what flashing is all about, you can learn about software level repair here and that could help in resolving the problem.

Infinix Hot 8 Power Problem Solution 

Below is infinix hot 8 power problem Solution due to bad power IC Infinix hot 8 X650c Power IC Solution 2

Infinix Hot 6 Power Problem Solution    

Below are areas of concentration for power problem for Infinix Hot 6 phone.





Below is the diagram for MTN Smart M561M3 Power Problem Solution.  Problem was as a result of power surge during charging process overnight.

MTN Smart M561M3 Power Solution

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In conclusion, dead phone power problem solution is all about good troubleshooting skills with the right mind and tools.

Did you find this article helpful? Would you like to share your dead phone power problem solution experience in comment box below to let others know about your experience and how you scaled through?

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49 Responses

  1. Whykay says:

    Hello Mr usman, pls how do I identify a particular short diode or capacitor in a circuit? Because when one diode on capacitor fail, the other diodes reads in both directions. Thx

  2. Steven Fabian says:

    Thank you sir

  3. Florence says:

    Please sir my tecno k9 went dead after flashing and now my PC can not even detect it. Please sir what should I do.

  4. MANUEL says:


  5. Samuelson says:

    Hello, I have an itel A16 plus that entered water. Shut down by itself, have serviced severally nd reheat too. It came On nd refuses to boot normal nd now, its off again nd refuses to power. So sir, what could be the solution??

  6. Emmanuel says:

    My Techno f3 fallen down now is not powering on I need ur help I tried everything coz I’m a technician

  7. Good morning,please I’m a phone technician…but i don’t know how to go about this itel p12 …it has power problem…please help me out

  8. narh says:

    Please am narh Joshua Djornobua please am having problem with my tecno w3 when I try to turn it on is not booting please sir kindly help me to solve this problem

    • M.Usman says:

      Tecno W3 phone is a big mistake, must of them are not alive anymore, however you may consider reheating the Processor and the flash IC just to try if it powers on again!

  9. Yakub says:

    Tecno wx3p just shut down on it own and not able to on again ..

  10. Niyi says:

    I really appreciate u sir… Am having serious problem on my Tecno k9, the issue there is that in coverage area the network is not triggered the way it was before presently it shows no service at times emergency and the IMEI that I think it may be the cos for the problem is well written, sir I need a direct guild in solving this problem hardwarely. The exact ic I can work on please I will appreciate sir, thanks in anticipation await a swift response

  11. Peters says:

    Please my phone fell down and stopped to on but….it’s still charging ….any quick way to on it on my own?

  12. K9 power ic jumper

    • M.Usman says:

      Power IC Jumper or Power button jumper? Hmmmm! You should be talking about Power IC reballing and not jumping, you can fix the missing ball points to fix the pwr problem.

  13. hangary says:

    hallo sir i have tecno wx3 which has light ploblem and i dont know where the light ic is located please help

  14. Ridwan says:

    My Tecno pop 2 power just went off I was operating it and I have checked the battery and other possible things but it is not still on

    • M.Usman says:

      Hi Ridwan, Sorry about your Tecno Pop2 Power issue. Consider the following actions:
      1. Have u tried to flash it in that dead state? It can come alive if you do a flash properly.
      2. You can also check for hardware solution checking for shorts or open circuits, check also the charging IC if it gets hot and replace properly, a faulty charging IC can also shutdown a phone.
      3. You can also reheat the PCB and check again. Just try all this suggestions first……

  15. Clifford says:

    Hi, I have an android which just stuck at ”Infinix powered by android” I’ve tried loading a new firmware but it won’t boot up. What do I do pls

    • M.Usman says:

      1. Try another firmware with right ID, also make sure the boot and other display files are selected, you mght also want to flash the android file also.
      2. Though this problem can also be a hardware issue too, probably your device might have been old, or cummulative falls might have weaken the firmness of ball points unde the PCB, so try reheating the RAM, ROM and CPU ICs. Goodluck Clifford….

  16. Musah zakari says:

    Tecno l8lite is off

  17. Kobina says:

    Hello i have got an itel p32 which is not charging and also not turning on please can you assist me to fix it. i was about to flash it but could not do it because i did not have the drivers but after that its not charging or turning on.

  18. Adekunle adex says:

    Hy, I have itel p51 here just dead while in operation, after checking it doesn’t transmit any light to d panel including the board battery clip, please help me out.

  19. Victor says:

    Very helpful

  20. Paul Imasuen says:

    Hello Mr Musa, I have a itel A32F phone that is not powering on since it falls down. Pls i want u to give me guild lines on how I can troubleshoot nd solve the problems. Thank u sir

    • Musa Usman says:

      You complained of a dead phone after a hard fall on the ground, chances are that one of the chips had lost firm contact on the circuit board or that they are internally cracked, or that one or more components might have been stroked out. So observe carefully. Also try to reheat the IC chips on the PCB. Hope this helps.

  21. justice festus says:

    pls my itel p12 just triped off on it own ,and it is not giving any atempt to come on nether charging or powering on ,,and i have checked the charging board ,i also serviced the phone board with fuel ,but the charging board is supplying current fine, so pleas i really need your help

  22. Adeniji Dimeji says:

    also I have one techno k7 that is not coming up neither is it charging, but when I troubleshoot with multimeter I discovered that the reading of the positive area on the board is unstable, so expected voltage does not flow to the battery connector point. Pls kindly assist with the solution.

    • Musa Usman says:

      @Oladimeji, sorry about you ordeal, but you can also Check power IC, check for shorted diode and capacitors, check boost coil for open, check resistance of resistors to make sure they re ok…These might help!

  23. Adeniji Dimeji says:

    thanks for you support, Pls I need techno w3 firmware upgraded version.

  24. kenneth says:

    My tecno wx3 died on it own but i tried software even trouble shooting and yet to no avail now am lukin for d power ic to replace it i ned ur assistance 2 trace the power ic

    • Musa Usman says:

      Hi Ken, its under the gun shaped silver colour protective plate in between the power switch flakes on the left and the touch screen connector on the right. I have emailed you the PCB image. Try and find out if there is any shorted diode or capacitors etc. or open circuit. Check this post it might help in re-flashing too. Hope this helps.

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